RMTT Proactive Services – Using Multiple monitors at home

Set Multiple Monitors as the default for Remote Desktop (you only need to do this once)

• Open “Start” menu
• Type: “remote” to help find Remote Desktop Connection
• Select Remote Desktop Connection

• Select Show Options

• Select Display Tab

• Check (or uncheck if only 1 monitor preferred) Use all Monitors

• Go back to General tab

• Select Save

Connect to Proactive using Remote Desktop

• Click the green icon next to the computer you wish to remote onto

• (First time only) – install the application TakeControl by clicking on the download link that pops up

• Choose Open SolarWinds Take Control

• In the Drop Down, choose Use RDP

• Click More choices and select Use a different account

• Type your domain\username and password as you normally do in the office (you can find this information under the logged in user when you’re logged into Proactive) and select OK