RMTT onsite coverage area

Dental
Schools

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- General inquiries
- Client IT requests
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Techs

Search for:

When autocomplete results are available use up and down arrows to review and enter to go to the desired page. Touch device users, explore by touch or with swipe gestures.

About
Contact
- General inquiries
- Client IT requests
Resources
Services
Techs

303-732-3200

RMTT Interview Questionnaire (onsite tech)

"*" indicates required fields

Instructions: For us to get a better sense of your approach to these different situations, please answer the questions below (bullet point answers are totally appropriate). If you want to differentiate yourself from other candidates - please don't use Google, ChatGPT, or other AI/search tools.

Name*

First Last

Phone

In the past 7 years, how many Active Directory server migrations have you completed?

1-3

4-10

I do them in my sleep

How does the following sample work week sound to you?

Day 1: AM: scheduled onsite visit for routine maintenance checks at a small start up. midday: dental office that needs help with a sensor that won't connect. PM: Install a new laptop that has arrived for a non-profit customer.
Day 2: AM: start the day at home office catching up on emails before 10:00 scheduled onsite at a charter school to ensure student testing environment is ready. PM: monthly team meeting with your peers and team lead, work related agenda first, then axe throwing.
Day 3: AM: your regularly scheduled routine maintenace visit is rescheduled to next week, instead swing by a financial services company to install a new UPS to replace a failed unit. PM: meet with new customer we've signed to begin onboarding process.
Day 4-5: server migration project to replace a near End Of Life Active Directory server and 3 older workstations.

0 - terrible

4 - I'd love this

Scheduling Conflicts

You are at a client and stuck working on an urgent issue with them. You know your next appointment is scheduled before you will be able to wrap up at your current visit and get to your next appointment. What do you do?

Workstation Migration

A customer has ordered a new laptop to replace an aging one. What steps do you take to get the new laptop ready and ensure the user has access to everything they had before?

Customer Security

Your customer is going on a trip and is concerned about security. How do you ensure they are protected in case of theft or loss? How do you explain what you've implemented to the customer?

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A customer calls and says that a few people in the office are receiving emails that look to be from their CEO asking for gift cards. What steps do you take to mitigate this issue right now and in the future?

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Dental Software Upgrades

One of your dental clients calls in wanting to update their dental software to the next major version that just released this week. How would you handle this type of request?

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One of your non-profit customers texts you that they are no longer receiving emails from anyone outside of their own office. What steps do you take to resolve this issue?

No files over wifi

A user is on the internet through wifi but unable to access the mapped drives to the local server - what is the first thing you check?

Routine Maintenance

Task is to perform a routine maintenance check on an office with 1 Windows Server and 15 workstations to ensure everything is in good shape. What are the top 5 most important tasks you peform during this maintenance?

Email Downtime Emergency

A non-profit 5-user office with 2003 Microsoft Small Business Server has a problem with Microsoft Exchange and after spending a good deal of time on the problem, you are not sure what the resolution is and nobody else is available. There are no restore points and no backup, but all existing mail is available in Outlook in an OST and new mail is being cached with their spam filter. They need email up and running fast as their business depends on email. They also want a good long term solution, what do you do?

Do you have reliable transportation and a laptop?

Yes

Tell us more about what your transportation or laptops needs

Status Checks

Internet Speed
IP Address
DNS & Email
Microsoft365
Google Workspace
iCloud
Dell Warranty
Apple Warranty
Snowboard & Ski Conditions

Rocky Mountain Tech Team

Since 2002, we’ve provided full service computer help, network support and IT consulting to hundreds of small businesses across Colorado.

Today, we have locations in Denver, Boulder and Fort Collins with best-in-class tools to remotely support clients everywhere. Contact us for more about the Rocky Mountain Tech Team advantage!

Denver // 303.732.3200

Boulder // 303.815.1900

Fort Collins // 970.294.0000